by Pseudo » Thu Mar 26, 2009 8:04 pm
Telstra.
Bloody Telstra.
Our phone got cut off today. No idea why. Called Telstra, to be told it was cut off for non-payment of the bill, which was sent out in mid-February. Well and good, but I never got the bill. Nor did I get the reminder. The guy checked out billing address, it was correct. Then he let me pay by credit card over the phone, and said that we were reconnected.
Got home to find the phone still not working. Called Telstra again. This time, the lass quoted our billing address as 2 doors down on the same street. Curiously enough, we'd recently been getting the phone bills for two-doors-down in our letterbox, with our street number. I had simply been dropping them in their letterbox (once I had determined their address via the phone book) and not thinking any more of it. Instantly I realised what had happened: For no good reason, Telstra had swapped our billing address with two-doors down.
I went and knocked on their door to confirm this. The old bloke said he had been getting our bill, but not knowing who we were, he had written "not at this address" on the envelope and dropped it back into the post.
How does a company manage to transpose the street numbers on two seperate accounts? And why is this error visible to some of the minions who work there but not to others?
Clowns OUT. Smears OUT. RESIST THE OCCUPATION.