BANNED Arrived at the Grange Hotel for my nieces 16th birthday dinner, 10 people at 6:30. Traditionally late, my brother and family arrive at 6:50.
Table service for meals, we place our order with the 14/15 year old lad who barely had his crayon license. When he walks from the table at 7:10 I wish everyone good luck, something is going to go wrong. Little did I know.
I watch him enter the meals into the touch screen, he flicks through pages back and forth, up and down, takes about 10 minutes to tap in 10 orders. 7:20.
At 8pm I call him over, he asks "Haven't you got your meals?".
The table is empty, I point this out to him, off he trots. Comes back "Oh, there's about a 40 minute delay in the kitchen, they'll be about 15-20 minutes".
I said to him to send the manager over, he shrugs his shoulders, says "Not sure what that'll do" and walks off. No manager. 8:15.
I summon a young lady over "Can you check on our meals please? We ordered over an hour ago", without leaving the table she says "They'll be about 15 minutes".
"How do you know that?" -- "I just do".
At 8:30 3 x S&P squid some out. At 8:40 x 3 schnittys, bangers and mash and a burger comes out. At 8:50 a pasta comes out.
Mrs Boon, waiting on a ceaser salad, yes, a salad, is still waiting. At 9:00 this comes out.
I speak to the manager at the table, ask him to review the bill, on the front foot he says "Mate, I was going to do that anyway. I'd like to say it won't happen again but I know it will"
He knocks 30% off the bill. I'm not even reviewing the food.
Grange Hotel -
BANNED
PAFC. Forever.
LOOK OUT, WE'RE COMING!