Wedgie 2018 wrote:I've had even more problems since then, more over charging. Approximately a dozen visits to the store and 50 phone calls later assured it wouldn't happen again. Then stupid me got a $5pm fetch tv and got charged $30pm for it! ( and it didnt work at the start so their solution was to send me second one which also didn't work, a week later after several calls one worked) Asked for a refund of $50 for 2 months. Got $15 instead.
Told them just to cancel everything as I'm sick of dealing with their incompetence. 9 months of hell basically. I have never come across another company that would even have 5% of the incompetence and poor service as Optus.
What I've written is but a tiny summary of their invompetence. A full detailed report would be close to 50 pages long.
I wouldn't wish Optus on my worst enemy.
I've learnt a very expensive lesson and I feel for those who work normal hours and dont have days on end to spend on the phone and in shops like I have.
Anyone who is with them in any capacity should try and get out ASAP, its just a matter of time!
Hope people listened.