Failed Creation wrote:I made one of the poor girls at Barnacle Bill cry tonight.
I went in earlier tp buy dinner for my wife and I, and was really impressed with her level of customer service and friendliness, but I didn't want to say anything in front of the other customers, so I drove home.
I called the store when I got home, and asked if I could speak to the manager. I was told that the manager wasn't there, but that I could leave a message instead. So I told whoever it was I was speaking to about this girl and her amazing service, and was met with sobbing at the other end of the line.
I asked if I had said something wrong, and she said "No, that was me who served you. I am just so pleased that you went out of your way to give me some feedback, it's really made my day because I'm only new at the job". She also told me that she's basically taken on a job to improve her self-confidence and self-esteem (it sounds like she had a rough upbringing), and that she's had a few rude customers.
I think that if you experience extra good service from someone, you should let them know they're appreciated.
That is brilliant... Great form mate