dedja wrote:The Ash Man wrote:IT support from India
My reply to zero help and missing my bets for the night...
Please accept this email as the closure of my account ............
I am absolutely disgraced that I have an Internet problem with my home wireless broadband and your operator tells me my account does not exist.
I have been a customer of TPG, Soul before that and B Mobile before that for more than 10 years. Your apparent disregard for customers and customer service astounds me in this age of competion in a market such as yours.
I rang tonight for a 'simple' connection error, your 'customer service' agent, Del, could not understand me nor me him and I had to spell most of the words I was saying.
Apparently TPG are not able to give me support on a device I pay for every month without fail and I have to ring SOUL. SOUL do not exist anymore as YOU bought them out. How can I ring them?
After 48 minutes on the phone I still had not been identified as a customer and am now awaiting a call from a 'Technical Supervisor'
I will be taking my business to a small, local firm where the customer, not greed and bottom lines, is king.
I expect a final bill and notice of closure of my account within 7 days or the bill will not be paid for obvious reasons including my phone bill for 'support'
Do yourself a favour and stop dealing with backyarders like TPG ... you pay for cheap and nasty and that's exactly what you get.
I didn't choose TPG they bought out my previous ISP who were really good
Adam here I come!
And thats 35kms from me and the 2 times i have been there its been out of order or out of E85 fuel. Caltex websites say they were going to introduce E85 to 70% of their service stations by LAST December. I havent seen one yet.
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