Play HQ

[Trader]

Anyone got an Advertiser subscription that can copy and paste todays article on how playhq is damaging SA cricket ?

PlayHQ scoring system ‘a complete mess’ according to local SA cricket members

A new online scoring system rolled out by Cricket Australia continues to frustrate local SA players, coaches and executives, with some warning it could damage the current season.

A new online scoring system has been labelled as ‘a complete mess’ by local SA cricket players, staff and executives.

SACA endorsed the PlayHQ cricket management system rolled out by Cricket Australia at the start of this season but there have been glaring and consistent issues up until the halfway point of the season.

The system, which is accessible by website or app and will have phased out MyCricket by 2024, was tested in the Northern Territory earlier this year and has garnered negative attention in the SA cricket community for a lack of statistics and regular live match update errors.

One SA league official said the system was negatively impacting the current season.

“MyCricket was launched in 2008 and was getting on a bit so I understand something new being brought in but at least MyCricket did the job,” they said.

“PlayHQ is a complete mess at the moment – it worked for footy or basketball but it just simply wasn’t ready to roll out for cricket. There are so many holes in it – we’re halfway through the season and people still can’t see accumulated batting or bowling stats for this year let alone lifetime stats.

“There have been a lot of faults when it comes to live scoring as well. It looks like it could be a better system moving forward but it’s like we’ve been used as guinea pigs in the meantime – we experience all the problems and then they eventually get fixed.”

SA cricket fans and participants are not the first in Australia to vent frustration with Play HQ, with Townsville and New South Wales also experiencing significant issues through their seasons.

Cricket NSW even published an apology video on its Facebook in October regarding the implementation of the new system.

“I’m amazed it has been brought in despite complaints from other states, especially in NT earlier this year,” the league official said.

“It’s very worrying and possibly damaging considering we’re coming up to the business end of the season, leagues have presentation nights, awards, reports, but no one can see any accumulative stats for these events.

“At times it doesn’t even reflect league ladders correctly because the system doesn’t take outright wins or bonus points into account for standings.”

One high-standing local coach said they had been underwhelmed by the system.

“It would be good if we had something which worked … it’s been disappointing,” they said.

A star player added it had been “shambolic.”

“It’s a bit of a joke considering how far into the season we are.

“I get it’s probably a process but a lot of player statistics aren’t correct or tallied up and you can’t even see who’s at the top for batting or bowling numbers.”

A Cricket Australia spokesperson told The Messenger the national body was working with SACA and PlayHQ to address any issues.

“CA, SACA and PlayHQ are gathering regular feedback from club and association administrators this season to ensure we provide the features most important to users,” they said.

“We are very confident the transition to PlayHQ will inevitably provide a greatly improved digital and online experience.”

“Player stats including batting and bowling leaderboards are currently available on the MyCricket app.”

Cricket Australia also said live scoring had been improved through recent weeks and that information and statistics for awards would be available by the end of the season.

[tigerpie]

Have a guess who the chairperson of PlayHq is?
Can you believe it......James *"*king Sutherland!
The former CEO of Cricket Australia. Get *"*ed!!
What a joke!!
And Cricket Australia wonder why us lot are getting pissed off with the way the game is being administrated.
Dickheads!!

[heater31]

Have a guess who the chairperson of PlayHq is?
Can you believe it......James *"*king Sutherland!
The former CEO of Cricket Australia. Get *"*ed!!
What a joke!!
And Cricket Australia wonder why us lot are getting pissed off with the way the game is being administrated.
Dickheads!!

The company apparently also won a 'tender process' to supply and maintain the system. Given the amount of outrage in community cricket circles what the hell was in their submission!

[tigerpie]

Have a guess who the chairperson of PlayHq is?
Can you believe it......James *"*king Sutherland!
The former CEO of Cricket Australia. Get *"*ed!!
What a joke!!
And Cricket Australia wonder why us lot are getting pissed off with the way the game is being administrated.
Dickheads!!

The company apparently also won a 'tender process' to supply and maintain the system. Given the amount of outrage in community cricket circles what the hell was in their submission!

A tender process hahahaha!!
Makes it even more corrupt, jobs for the boys.

[Armchair expert]

I said it before but I'd love to know who is making $$$ from this shitshow.

[tigerpie]

I said it before but I'd love to know who is making $$$ from this shitshow.

Sutherland!

[Mythical Creature]

This article sums up how corrupt it is for other sports as well as cricket.
https://www.smh.com.au/sport/questions- ... 20problems.

[The Bedge]

I do like the idea of a "one stop shop" for all registrations and record keeping.. but PlayHQ is a horrible format - i'm yet to find something about it that genuinely impresses me.

[gadj1976]

I do like the idea of a "one stop shop" for all registrations and record keeping.. but PlayHQ is a horrible format - i'm yet to find something about it that genuinely impresses me.

The concept is solid and worthwhile persisting with. However, it was introduced too quickly and I suspect there weren't enough use cases developed to test it with. Or just not tested at all.

There have been a couple of positive changes, however having to log in to end a session and have a pin for each game, pick a venue and 'day' or 'days' of play, make no sense.

[The Dark Knight]

I do like the idea of a "one stop shop" for all registrations and record keeping.. but PlayHQ is a horrible format - i'm yet to find something about it that genuinely impresses me.

The concept is solid and worthwhile persisting with. However, it was introduced too quickly and I suspect there weren't enough use cases developed to test it with. Or just not tested at all.

There have been a couple of positive changes, however having to log in to end a session and have a pin for each game, pick a venue and 'day' or 'days' of play, make no sense.

Agree with this, although I'm intrigued, do you mean you have to log in every time you go to use it? Because I keep the tab open on Crome on my phone (and sometimes my tablet) and I'm always logged in which is handy, it doesn't seem to time out like the MyCricket admin did each session for me.

[daysofourlives]

Where the F is all the money going and what are we getting for it in return?

Last year it was $130/senior team and $65/junior team for insurance, this year it is $22.50 per player. They tell us its more than just insurance, what is it? My club has 4 senior teams so last year that was $520, we will use probably around 70 players this year, thats $1575.
I have a feeling all the grass roots players are paying for the increase in the salary cap of the BBL. there is no way the BBL is self funding anymore

Then i just noticed on top of that Play HQ take another $3 something

[The Dark Knight]

Where the F is all the money going and what are we getting for it in return?

Last year it was $130/senior team and $65/junior team for insurance, this year it is $22.50 per player. They tell us its more than just insurance, what is it? My club has 4 senior teams so last year that was $520, we will use probably around 70 players this year, thats $1575.
I have a feeling all the grass roots players are paying for the increase in the salary cap of the BBL. there is no way the BBL is self funding anymore

Then i just noticed on top of that Play HQ take another $3 something

The $22.50 is made up of 3 or 4 different amounts that cover various things, one of them being insurance. I've had a look online and can't find the breakdown of it.

[gadj1976]

I do like the idea of a "one stop shop" for all registrations and record keeping.. but PlayHQ is a horrible format - i'm yet to find something about it that genuinely impresses me.

The concept is solid and worthwhile persisting with. However, it was introduced too quickly and I suspect there weren't enough use cases developed to test it with. Or just not tested at all.

There have been a couple of positive changes, however having to log in to end a session and have a pin for each game, pick a venue and 'day' or 'days' of play, make no sense.

Agree with this, although I'm intrigued, do you mean you have to log in every time you go to use it? Because I keep the tab open on Crome on my phone (and sometimes my tablet) and I'm always logged in which is handy, it doesn't seem to time out like the MyCricket admin did each session for me.

Hey mate, I should clarify - we have one tablet in the club. So from juniors to seniors and back again, we do have to log in/out each time. It's bloody annoying especially when seniors don't log out and vice versa.

It just backs up my point about the different user scenarios for clubs that I don't think are catered for in the user setup.

Q for you TDK, do you have to create a PIN each game/session?

[The Dark Knight]

I do like the idea of a "one stop shop" for all registrations and record keeping.. but PlayHQ is a horrible format - i'm yet to find something about it that genuinely impresses me.

The concept is solid and worthwhile persisting with. However, it was introduced too quickly and I suspect there weren't enough use cases developed to test it with. Or just not tested at all.

There have been a couple of positive changes, however having to log in to end a session and have a pin for each game, pick a venue and 'day' or 'days' of play, make no sense.

Agree with this, although I'm intrigued, do you mean you have to log in every time you go to use it? Because I keep the tab open on Crome on my phone (and sometimes my tablet) and I'm always logged in which is handy, it doesn't seem to time out like the MyCricket admin did each session for me.

Hey mate, I should clarify - we have one tablet in the club. So from juniors to seniors and back again, we do have to log in/out each time. It's bloody annoying especially when seniors don't log out and vice versa.

It just backs up my point about the different user scenarios for clubs that I don't think are catered for in the user setup.

Q for you TDK, do you have to create a PIN each game/session?

Ah fair enough, so no one uses their own device to access your clubs Play HQ admin at all? Or is that just for the live score?

No, haven't had to create a pin for each game/session, I haven't even come across that feature to be honest.

[MatteeG]

At the risk of sounding lazy where are the personal stats in PlayHQ? Are they even in there?

[The Bedge]

At the risk of sounding lazy where are the personal stats in PlayHQ? Are they even in there?

Not for cricket.

[Trader]

Where the F is all the money going and what are we getting for it in return?

Last year it was $130/senior team and $65/junior team for insurance, this year it is $22.50 per player. They tell us its more than just insurance, what is it? My club has 4 senior teams so last year that was $520, we will use probably around 70 players this year, thats $1575.
I have a feeling all the grass roots players are paying for the increase in the salary cap of the BBL. there is no way the BBL is self funding anymore

Then i just noticed on top of that Play HQ take another $3 something

The $22.50 is made up of 3 or 4 different amounts that cover various things, one of them being insurance. I've had a look online and can't find the breakdown of it.

The $22.50 National Registration Fee covers two items:
$13.00 is player insurance (or $6.50 for juniors).
$9.50 is for the website upkeep, or as CA have stated:

The remainder of the fee ($9.50) helps fund improved technology, including the new PlayHQ platform, that will upgrade the digital experience of clubs and players, make administration easier and save time for volunteers.

Hard to read the second half of that quote without laughing.

So there is a money grab when it comes to the insurance.
Then there is a money grab with respect to the digital improvement fee.

But the worst part for me is the way they've funnelled all payments online.
Previously my club just posted the BSB and account number and everyone paid into the account.
Now you do it through the portal, and PlayHQ takes a further 1.80%.
So of your $300+22.50 subs, only $294.60 makes it to the club, with $5.40 pocketed by PlayHQ.

[tigerpie]

Where the F is all the money going and what are we getting for it in return?

Last year it was $130/senior team and $65/junior team for insurance, this year it is $22.50 per player. They tell us its more than just insurance, what is it? My club has 4 senior teams so last year that was $520, we will use probably around 70 players this year, thats $1575.
I have a feeling all the grass roots players are paying for the increase in the salary cap of the BBL. there is no way the BBL is self funding anymore

Then i just noticed on top of that Play HQ take another $3 something

The $22.50 is made up of 3 or 4 different amounts that cover various things, one of them being insurance. I've had a look online and can't find the breakdown of it.

The $22.50 National Registration Fee covers two items:
$13.00 is player insurance (or $6.50 for juniors).
$9.50 is for the website upkeep, or as CA have stated:

The remainder of the fee ($9.50) helps fund improved technology, including the new PlayHQ platform, that will upgrade the digital experience of clubs and players, make administration easier and save time for volunteers.

Hard to read the second half of that quote without laughing.

So there is a money grab when it comes to the insurance.
Then there is a money grab with respect to the digital improvement fee.

But the worst part for me is the way they've funnelled all payments online.
Previously my club just posted the BSB and account number and everyone paid into the account.
Now you do it through the portal, and PlayHQ takes a further 1.80%.
So of your $300+22.50 subs, only $294.60 makes it to the club, with $5.40 pocketed by PlayHQ.

So $5.00 from every player in the country.
HTF can we stop this shit from happening.
Ned kellys mum wouldn't let him play with this mob.
Bloody daylight robbery.

[heater31]

Where the F is all the money going and what are we getting for it in return?

Last year it was $130/senior team and $65/junior team for insurance, this year it is $22.50 per player. They tell us its more than just insurance, what is it? My club has 4 senior teams so last year that was $520, we will use probably around 70 players this year, thats $1575.
I have a feeling all the grass roots players are paying for the increase in the salary cap of the BBL. there is no way the BBL is self funding anymore

Then i just noticed on top of that Play HQ take another $3 something

The $22.50 is made up of 3 or 4 different amounts that cover various things, one of them being insurance. I've had a look online and can't find the breakdown of it.

The $22.50 National Registration Fee covers two items:
$13.00 is player insurance (or $6.50 for juniors).
$9.50 is for the website upkeep, or as CA have stated:

The remainder of the fee ($9.50) helps fund improved technology, including the new PlayHQ platform, that will upgrade the digital experience of clubs and players, make administration easier and save time for volunteers.

Hard to read the second half of that quote without laughing.

So there is a money grab when it comes to the insurance.
Then there is a money grab with respect to the digital improvement fee.

But the worst part for me is the way they've funnelled all payments online.
Previously my club just posted the BSB and account number and everyone paid into the account.
Now you do it through the portal, and PlayHQ takes a further 1.80%.
So of your $300+22.50 subs, only $294.60 makes it to the club, with $5.40 pocketed by PlayHQ.

So $5.00 from every player in the country.
HTF can we stop this shit from happening.
Ned kellys mum wouldn't let him play with this mob.
Bloody daylight robbery.

Clubs should be constantly bombarding CA and their state Associationwith complaints demanding a refund.

Should also be getting their own Association to pressure the state Association. As with anything SACA they will just ignore it

[daysofourlives]

Yep SACA arent interested in upsetting the overlords at CA.
So Pay HQ is effectively double dipping, CA and SACA allow it, this absolutely stinks especialy with Sutherland in charge, i wonder if Consumer Affairs would be interested?