by Gozu » Thu Apr 02, 2015 4:31 pm
Adam Internet.
This is a pretty big rant but I'm absolutely sick of all the bullshit from them there customer service has been absolutely horrendous since they were taken over by iiNet and I doubt it's going to get better when TPG takes over iiNet in June. Anyway I organised in late February to relocate my Naked DSL as I was moving first they tell me relocation costs would be $150 I said I don't think so I've already paid for the modem and as I had been with them for nearly 3.5 years was no longer in contract. Then they said Telstra was telling them they're unable to establish a line-in at my new address that will be another $299 but they will waive the relocation fee and reduce the $299 down to a one off payment of $59 if I enter into another 24 month contract with them. Perhaps naively I said alright just do it. They were saying no landline at this new address I said bullshit here is the phone number of a past tenant in 2013 who had a landline here they kept saying Telstra must've come past in the meantime and dug the cable back up so trenching might need to be done blah blah blah etc
So internet & phone gets cut off at my last address on the day I moved out into my new place (6th March). I bought a cheap 3gb Vodafone USB stick from Coles just to get me through the wait. Then they tell me the Telstra guy won't be coming around to establish a lead in until the 30th March. Fantastic 24 days with just 3gb to use. Anyway in the meantime they decided to rip $60 out of my bank account for nothing and I had to fight like hell to get them to refund it which took about a week. Telstra guy comes round does the lead in establishes a dial tone and tells me it will be broadband ready in a few days. Adam Internet rings me the next day and it says it will all be good to go by the end of this week if not next week at the latest and then I get a text from them today just two days later saying it won't be ready until the 17th April and possibly not even until 48 hours after that. I rung them to tell them this is just unacceptable guy puts me through to provisioning and the wait in the queue is moire than an hour so hung up called back again about two hours later they said the wait in the queue is 1-2 minutes after about 12 minutes wait hung up. Call cost me $2.50, fantastic. Just sent them a big email.
"The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment" – Warren Bennis