Things that give you the sh1ts

[Dutchy]

I’d never paid over $2 before, it was a tough fill on Tuesday

Prices hit over $2 a few years back didn't they? I was trying to remember but I was sure they did.

[Brodlach]

I’d never paid over $2 before, it was a tough fill on Tuesday

Prices hit over $2 a few years back didn't they? I was trying to remember but I was sure they did.

They did but I managed to dodge it. I only fill up every couple of weeks

[Dutchy]

might have been the early days of COVID

[dedja]

… I work with business systems as a living and wonder how this could even be possible.

Hopefully it's just a field attribute at the front end but you'd like to think you've tested it before rolling this 'new' system out.

After a gazillion years in the tech industry, nothing surprises me.

These sort of clusterfaarks are much more common than people realise.

With the trend to ‘replace’ software engineers with ‘AI’, it’s going to get a lot worse.

Ditto Dedja. I'm in software (a Business Analyst). My job is making sure systems work before they are released to the business users/public and this sort of error should not occur, ever!

I agree, if AI is involved, anything could happen.

At a guess the password length enforcement is on the user end and not on replicated on the admin side. Any testing would have been on the user end, not the admin side.

All they need to do is reset the password again to the required length and advise you of the new one, admin (support) won’t need the current password. Then they should update their internal doco/procedures for support to manually keep password length during admin resets to within the required range.

Whether they bother to fix the admin side doesn’t practically matter then, until the next support dude does the same thing.