As we speak, I am waiting to speak to a team leader at Telstra.
So far it's taken 18 minutes for a simple address change, only to be told that they can't change my address because my street number doesn't appear in their system.I called Bullshit (because I worked for them for 6 years)
Why didn't I just change it online? Because somehow they stuck my mothers phone number (which is in my name on an old staff plan from 10 years ago) on my profile and can't change a password without it.
On the upside, it has given my surrounding workmates a source of laughter for an otherwise boring afternoon
*edit* make that 21 minutes and 47 seconds.....