Pre-sale Grand Final ticket problems.

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Pre-sale Grand Final ticket problems.

Postby Magellan » Sun Oct 11, 2020 6:45 pm

Anyone else experiencing problems with buying pre-sale grand final tickets from Ticketek? So far, it won't let you but them, and it says the barcode password emailed to me by my club is not valid.
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Re: Pre-sale Grand Final ticket problems.

Postby Wedgie » Sun Oct 11, 2020 6:47 pm

Opposite problem, I'm still at the Strath and managed to get two tickets I didn't have to pay for on my phone. :shock:

Only back ups for friends though as I know where I will be. :)
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Re: Pre-sale Grand Final ticket problems.

Postby MJP1993 » Sun Oct 11, 2020 6:48 pm

[flash=][/flash]
Magellan wrote:Anyone else experiencing problems with buying pre-sale grand final tickets from Ticketek? So far, it won't let you but them, and it says the barcode password emailed to me by my club is not valid.


My youngest did it for me she had issues but we got our three tickets
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Re: Pre-sale Grand Final ticket problems.

Postby Magellan » Sun Oct 11, 2020 7:41 pm

MJP1993 wrote:
Magellan wrote:Anyone else experiencing problems with buying pre-sale grand final tickets from Ticketek? So far, it won't let you but them, and it says the barcode password emailed to me by my club is not valid.


My youngest did it for me she had issues but we got our three tickets

Lucky you - I'm still frozen out, as is a mate of mine. :roll:

What issues did you have at your end,MJP?
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Re: Pre-sale Grand Final ticket problems.

Postby MJP1993 » Sun Oct 11, 2020 7:57 pm

Magellan wrote:
MJP1993 wrote:
Magellan wrote:Anyone else experiencing problems with buying pre-sale grand final tickets from Ticketek? So far, it won't let you but them, and it says the barcode password emailed to me by my club is not valid.


My youngest did it for me she had issues but we got our three tickets

Lucky you - I'm still frozen out, as is a mate of mine. :roll:

What issues did you have at your end,MJP?


Magellan my daughter brought it up on the app she was locked out .
Went on her laptop and booked them . Took about 2 minutes on the laptop
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Re: Pre-sale Grand Final ticket problems.

Postby MJP1993 » Sun Oct 11, 2020 8:07 pm

MJP1993 wrote:
Magellan wrote:
MJP1993 wrote:
Magellan wrote:Anyone else experiencing problems with buying pre-sale grand final tickets from Ticketek? So far, it won't let you but them, and it says the barcode password emailed to me by my club is not valid.


My youngest did it for me she had issues but we got our three tickets

Lucky you - I'm still frozen out, as is a mate of mine. :roll:

What issues did you have at your end,MJP?


Magellan my daughter brought it up on the app she was locked out .
Went on her laptop and booked them . Took about 2 minutes on the laptop


I forgot the tickets said Norwood v North Adelaide grand final to start with but they changed the name
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Re: Pre-sale Grand Final ticket problems.

Postby Aerie » Sun Oct 11, 2020 8:08 pm

What's the prerequisite to get access to pre-sale? I'm an Eagles member but not a season ticket holder. There doesn't happen to be a generic password someone can share to access this?
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Re: Pre-sale Grand Final ticket problems.

Postby Magellan » Sun Oct 11, 2020 8:08 pm

MJP1993 wrote:
Magellan wrote:
MJP1993 wrote:
Magellan wrote:Anyone else experiencing problems with buying pre-sale grand final tickets from Ticketek? So far, it won't let you but them, and it says the barcode password emailed to me by my club is not valid.


My youngest did it for me she had issues but we got our three tickets

Lucky you - I'm still frozen out, as is a mate of mine. :roll:

What issues did you have at your end,MJP?


Magellan my daughter brought it up on the app she was locked out .
Went on her laptop and booked them . Took about 2 minutes on the laptop

Thanks MJP. We're having no luck accessing tickets on two desktops. Maybe the club's stuffed something up with our passwords. It's not the end of the world, but it is annoying.
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Re: Pre-sale Grand Final ticket problems.

Postby Magellan » Sun Oct 11, 2020 8:10 pm

Aerie wrote:What's the prerequisite to get access to pre-sale? I'm an Eagles member but not a season ticket holder. There doesn't happen to be a generic password someone can share to access this?

I don't think so, Aerie. I'm a North club member with a barcoded season membership ticket, and (supposedly) the barcode number is my password.
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Re: Pre-sale Grand Final ticket problems.

Postby MJP1993 » Sun Oct 11, 2020 8:14 pm

Aerie wrote:What's the prerequisite to get access to pre-sale? I'm an Eagles member but not a season ticket holder. There doesn't happen to be a generic password someone can share to access this?


You need the code off your pass
Otherwise tickets are sold from 3.30 tomorrow
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Re: Pre-sale Grand Final ticket problems.

Postby MJP1993 » Sun Oct 11, 2020 8:15 pm

Magellan wrote:
Aerie wrote:What's the prerequisite to get access to pre-sale? I'm an Eagles member but not a season ticket holder. There doesn't happen to be a generic password someone can share to access this?

I don't think so, Aerie. I'm a North club member with a barcoded season membership ticket, and (supposedly) the barcode number is my password.


Spot on Magellan
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Re: Pre-sale Grand Final ticket problems.

Postby Aerie » Sun Oct 11, 2020 8:28 pm

MJP1993 wrote:
Aerie wrote:What's the prerequisite to get access to pre-sale? I'm an Eagles member but not a season ticket holder. There doesn't happen to be a generic password someone can share to access this?


You need the code off your pass
Otherwise tickets are sold from 3.30 tomorrow


Thanks. I'll start lining up now so I don't miss out!
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Re: Pre-sale Grand Final ticket problems.

Postby Hopeful Jelly » Sun Oct 11, 2020 9:48 pm

I've had the same issue on both laptop and phone saying that my password is invalid.

I'm wondering if Ticketek/SANFL have stuffed up for those people that are entitled to the 2 free tickets for attending every home game - ie. they have a list of barcodes of North/WWT members entitled to the pre-sale and then a separate list of barcodes of those entitled to 2 free tickets from all clubs, but you can't get those until 3pm Monday so that barcode is only valid then and not during the pre-sale.

Silly thing is that anyone can get free kids tickets now in the pre-sale without needing a barcode.
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Re: Pre-sale Grand Final ticket problems.

Postby Magellan » Mon Oct 12, 2020 5:51 am

Hopeful Jelly wrote:I've had the same issue on both laptop and phone saying that my password is invalid.

I'm wondering if Ticketek/SANFL have stuffed up for those people that are entitled to the 2 free tickets for attending every home game - ie. they have a list of barcodes of North/WWT members entitled to the pre-sale and then a separate list of barcodes of those entitled to 2 free tickets from all clubs, but you can't get those until 3pm Monday so that barcode is only valid then and not during the pre-sale.

Silly thing is that anyone can get free kids tickets now in the pre-sale without needing a barcode.

Excellent point, I suspect this might be the problem.
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Re: Pre-sale Grand Final ticket problems.

Postby Hopeful Jelly » Mon Oct 12, 2020 6:09 am

Magellan wrote:
Hopeful Jelly wrote:I've had the same issue on both laptop and phone saying that my password is invalid.

I'm wondering if Ticketek/SANFL have stuffed up for those people that are entitled to the 2 free tickets for attending every home game - ie. they have a list of barcodes of North/WWT members entitled to the pre-sale and then a separate list of barcodes of those entitled to 2 free tickets from all clubs, but you can't get those until 3pm Monday so that barcode is only valid then and not during the pre-sale.

Silly thing is that anyone can get free kids tickets now in the pre-sale without needing a barcode.

Excellent point, I suspect this might be the problem.

WWTFC have reported on Facebook that it's a Ticketek problem and they're trying to fix the issue. I know a few others that have reported the issue are also those with the 2 free tickets.
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Re: Pre-sale Grand Final ticket problems.

Postby daysofourlives » Mon Oct 12, 2020 10:14 am

Relax, the Eagles are in it, youll all get a ticket
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Re: Pre-sale Grand Final ticket problems.

Postby Booney » Mon Oct 12, 2020 11:00 am

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@SANFL

We're aware of some issues with the ticketing for this week's Grand Final. We're working on them now with Ticketek and will communicate when it's fixed! Apologies!
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Re: Pre-sale Grand Final ticket problems.

Postby Wedgie » Mon Oct 12, 2020 11:12 am

I've got two tix for free in the members somehow that will be going to waste. Same area and seat no but about 7 rows apart.

I've played it safe and purchased a couple of tix at the Bodyline Bar which include 4 hours of booze, food and the best seats in the house. Will probably get some in the area where most of the grogs will be sitting too so I can say gudday and have a seat if I get kicked out of the members. :lol:
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Re: Pre-sale Grand Final ticket problems.

Postby Booney » Mon Oct 12, 2020 12:16 pm

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@SANFL
·
3m
We’re all back -
@NorthAdelaideFC
and
@EAGLES_WWTFC
Members should now be able to use their barcode to access the presale tickets again!
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Re: Pre-sale Grand Final ticket problems.

Postby Magellan » Mon Oct 12, 2020 12:32 pm

Thanks Booney.

I can now access the pre-sale with my password, although it only lets me have up to two tix for free as 'member appreciation admit', but none for purchase as adults or concession (the error message says "Purchase of any of "Adult", "Concession" requires purchase of another ticket type.")

I'm after a group of five, so this isn't particularly helpful - especially since the email from the club stated that "you can purchase multiple tickets in one transaction (max 8 per transaction)."

:?
Last edited by Magellan on Mon Oct 12, 2020 12:36 pm, edited 1 time in total.
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