Things that give you the sh1ts

[Corona Man]

My e-mail (In part) to Foxtel Customer Service.

Seriously, I have been a customer for over 17 years, payed my bill every month, on time & this is the BEST SERVICE you can offer me?

I would really hope my feedback is being taken seriously and that Mr Marco Miranda (Executive Director, Sales & Customer Experience) gets a copy of my e-mail. His letter dated 30 August 2018, is the most feeble, poorly constructed communication of a price rise I have ever encountered. To think this clown is most likely on a 6 figure salary is incredulous. If the rate increase is to pay this blokes salary, then I think you really are going nowhere as a reputable organization. To send a letter to customers with an opening line of “Thank you for your continued loyalty to Foxtel”…. And then ineptly outline a price rise of $3 + $12 = $15 – which I have since learnt is incorrect, is farcical.

When I spoke to your customer service staff this morning with my concern, it was explained the price rise was to cover new technology (that I don’t have or use) and that the new cricket channel was part of my sports pack, and I could NOT de-select it. So you (Foxtel) have moved the goal posts, and simply expect us the CUSTOMER, to accept it. You are out of touch if you think BBL cricket is what people will pay MORE $$ for. I will watch Test Cricket (in Australia) on free to air as I always have.

I was prepared to discuss my options with your customer service person on the phone, however they put me on an indeterminate hold, then tried to call me on my mobile, which I did not answer as I was on the land line on hold with you, did not leave a message, then sent me a disconnection e-mail. All in all appalling customer service from an arrogant organization.

I am still prepared to discuss the situation, but Foxtel apparently don’t want to discuss this with me.

Keep up the good work.

I will look at other options in light of no reply from you.

[Brodlach]

*paid


#youwereagrammarnazilastnight

[Corona Man]

*paid


#youwereagrammarnazilastnight

Not to mention extra salty

[Brodlach]

*paid


#youwereagrammarnazilastnight

Not to mention extra salty

You were like a bag of salt and vinegar chips, hold the vinegar and potato

[Spargo]

*paid


#youwereagrammarnazilastnight

Not to mention extra salty

You were like a bag of salt and vinegar chips, hold the vinegar and potato

With extra salt...

[MW]

It was bordering on sandy vag territory

[Corona Man]

*paid


#youwereagrammarnazilastnight

Not to mention extra salty

You were like a bag of salt and vinegar chips, hold the vinegar and potato

With extra salt...

Ease up...

[Brodlach]

[Spargo]

It was bordering on sandy vag territory

I reckon that horse had bolted around time on in the second quarter

[Corona Man]

It was bordering on sandy vag territory

I reckon that horse had bolted around time on in the second quarter

Or in your case round 22 -

[Brodlach]

Ease up captain Salty Sandyvag

[Dutchy]

I pay $39pm for entertainment and sports. I got the same letter too last week and did mention how amusingly worded it was to my missus.
I have it in the lounge and use a media recorder bought from Woolies in the bedroom, that basically has access to every channel in the world, every sport live, every tv show ever made and every movie ever made for a one off cost of $100. Had one with kodi addons preinstalled on it previously bought from OS but now just install addons myself as required.

Yeah i have the amazon firestick with Kodi/Titanium on it so dont need any movies or entertainment stuff, now the kids have PS4's each they dont watch the kids channels, Im going to wheel it right back to sports only.

They will not allow you to have sports only, as an existing customer you need to have the Basics package at a minimum and build from there.

Might be time to disconnect between the footy and cricket seasons, then sign up with one of their new customer deals.

[Corona Man]

I pay $39pm for entertainment and sports. I got the same letter too last week and did mention how amusingly worded it was to my missus.
I have it in the lounge and use a media recorder bought from Woolies in the bedroom, that basically has access to every channel in the world, every sport live, every tv show ever made and every movie ever made for a one off cost of $100. Had one with kodi addons preinstalled on it previously bought from OS but now just install addons myself as required.

Yeah i have the amazon firestick with Kodi/Titanium on it so dont need any movies or entertainment stuff, now the kids have PS4's each they dont watch the kids channels, Im going to wheel it right back to sports only.

They will not allow you to have sports only, as an existing customer you need to have the Basics package at a minimum and build from there.

Might be time to disconnect between the footy and cricket seasons, then sign up with one of their new customer deals.

Already in my planning

[Corona Man]

Ease up captain Salty Sandyvag

So Spargo are you drinking Brodlach beers yet

[Spargo]

Ease up captain Salty Sandyvag

So Spargo are you drinking Brodlach beers yet

Paid in full, consumed in full.

[Corona Man]

Ease up captain Salty Sandyvag

So Spargo are you drinking Brodlach beers yet

Paid in full, consumed in full.

Good to know.

[Brodlach]

Ease up captain Salty Sandyvag

So Spargo are you drinking Brodlach beers yet

I don’t Welch on a bet

[Brodlach]

Ease up captain Salty Sandyvag

So Spargo are you drinking Brodlach beers yet

Paid in full, consumed in full.

Hope they gave you a severe hangover

[amber_fluid]

Ease up captain Salty Sandyvag

So Spargo are you drinking Brodlach beers yet

Paid in full, consumed in full.

Hope they gave you a severe hangover

Seasoned veterans don’t get hangovers

[Corona Man]

FOXTEL UPDATE

Well either my email worked or some of my other negotiating re the prise rise has been affective.

Quite simply, if you don’t want to pay the new Foxtel rates, tell them!

They have come back to me, offering a further discount to keep me as a subscriber.