More fool me. Went last Sunday to the local KFC outlet, down South, near my place, for the usual run of "KFC Roulette". Ordinarily, would think that a two piece feed, plus a Fillets Box with an extra piece wouldn't cause much hassle.
Three cars in the drive-thru, nobody behind me. I place my order, which seems a long time to punch through, but in fairness to them, I was ordering while they were interrupting. First car seems to be at the window an awfully long time. The car in front of me seems to get their order quickly and hurtles off surprisingly quickly. I arrive at the window and am told the order comes to $9.75.
"For a Fillets Box with an extra piece and a two piece feed?" (briefly, I think maybe there is some price special for the day I have missed, but immediately dismiss it as folly)
- "That's not what you ordered"
" Um, yes it is, I know what I ordered"
"No, that's what the car in front just got"
"So....they have my order and have gone?"
"Um, yeah, I guess"
"Right. Well, I'd like my order now then thanks"
The manager then calls from behind the kid at the window - "Nope, out of fillets"
"Well you may want to find some. I've ordered them and its not my fault you have given them to someone else who has driven off with my order. Would you like me to chase that car for my order?"
I swear the manager's eyes lit up for a second at that solution, but eventually, she understands its reasonable to put my actual order through and sighs about finding some fillets (quite why this is such an issue, I don't know. I assumed most KFC's keep support chicken for such emergencies, but then remember the Hungry Jack's around the corner couldn't process an order for a Whopper one night after running out of buns, apparently)
At this point, I turn the car engine off, before the attendant looks uneasy and politely asks me to “park somewhere and we will bring your order to you”.
Fair enough, I park in the space directly opposite the window and wait. After three INXS songs and an interview with Tim Farriss on Triple M passes, I figure it’s a reasonable time of waiting, and head indoors to find out the whereabouts of my errant chicken.
Get to the counter, explain the situation to the third person wheeled out to deal with this, and hear an anguished cry from the kitchen...”Matthew, didn’t you print that order for the Fillets Box and the 2 Piece Feed????”
“Um...errr....ahhhhh”
Five minutes after this, some 20 minutes after placing my order, the manager arrives. Bearing a 5 Piece Feed, Five Fillets pieces, 2 large chips, 2 desserts and an apology for the wait.
Yes, it was compensated, but wow......if you ever want some sport one night, head to this southern suburbs KFC, near the sea, maybe in your Ford, and strap yourself in.