CENTURION wrote:mypaddock wrote:gadj1976 wrote:Rivergum was great while they were asking for money. Now we're after some after sales service, they don't have any. I got an abusive email from one of the directors at 11.40pm on a Saturday night. Over 12 months later we're still waiting for stuff to be fixed from our three month inspection.
Use the threat of going to the media- today tonight, Leon Byner etc. Did the trick for me

Also track down the CEO's email address and CC him in on any correspondence with the other people you are dealing with.
or just tell me, Victor Said is a friend of mine, I can try to sort it for you.
you might want to get him to sort his email etiquette out.
BTW, the problem is being sorted out.
They've been VERY good overall. But like I said, the after sales service isn't as good as their actual construction - which is a shame.
BTW, the comments about "negative comments". I actually think that's an issue with the builders not managing clients expectation. For instance, with our extension we were told that by the x of July it would be finished, then on x-1 they came to me and said it would be 3 weeks delay. That sort of thing riles people. If the builder was to say (when they first knew) that it was going to be x + 3 weeks, that's fine, you can make arrangements.