https://www.choice.com.au/shonky-awards ... ky-winners
Commonwealth Bank
We've been doing the Shonkys for 20 years, so it's only fitting that our old buddies at CommBank return to the fold. All up, this is the fourth Shonky Award for CommBank and it's a well-deserved one.
In July, the Australian Securities and Investment Commission (ASIC) announced it had found many of the major banks had kept customers who were on Centrelink incomes in fee-charging accounts for years, when they should have automatically been transferred into low-fee or no-fee accounts.
Many of the banks called out by ASIC said they would engage in remuneration efforts to refund the financially vulnerable customers who had collectively been charged millions in unfair fees.
Australia's biggest bank, Commonwealth Bank, was not among them.
"A few weeks after refusing to pay $270 million in refunds, CommBank celebrated a $10 billion dollar annual profit. It is thumbing its nose at ASIC, and at its low-income customers," says CHOICE head of policy Morgan Campbell.

