Building a new house.

[SDK]

I am proud to say I work for Rivergum who can build any style of house you require at a price more than reasonable at a price FIXED at contract signing.
Some names mentioned on this post make me shudder.

[grant j]

Ok, so on the 16th of June last year our first connection request got knocked back by AGL. We have a new house, built in a new estate at North Beach Wallaroo. Our Lot no is Lot 9. AGL's rejection notification was that the meter was already on site. When quizzed further, they'd assessed Number 9 Woodforde Drive, despite one iota of further analysis realising that Lands Titles had a Lot 9 clearly visible by the new development.

I rang them today after our latest rejection (cos of the same reason) and they said "sorry you already have a meter on site". I said "mate, if I had a meter, why would I be ringing firstly, do you think I collect the things?". My barrage continued "if I've got a meter on site, then tell me the following - when was the meter installed? What was my last meter read? What was my last consumption? Who is the bill being sent to (given that I own LOT 9)?"

They were unable to tell me any of the above. Clueless.

Your builder didn't arrange the connection

They did, several times. They applied with ETSA and AGL and got knocked back. Ultimately it's my responsibility to ensure it's connected BEFORE building commences.

Find out the street number of your house, should be on the council papers, and re-apply with both Lot & Street numbers.
The place I work for deals with this all the time and it IS the Electricians/Builders responsibility to get power connected. It seems your Builder has put it the too hard basket and is making you sort it out.

[gadj1976]

Ok, so on the 16th of June last year our first connection request got knocked back by AGL. We have a new house, built in a new estate at North Beach Wallaroo. Our Lot no is Lot 9. AGL's rejection notification was that the meter was already on site. When quizzed further, they'd assessed Number 9 Woodforde Drive, despite one iota of further analysis realising that Lands Titles had a Lot 9 clearly visible by the new development.

I rang them today after our latest rejection (cos of the same reason) and they said "sorry you already have a meter on site". I said "mate, if I had a meter, why would I be ringing firstly, do you think I collect the things?". My barrage continued "if I've got a meter on site, then tell me the following - when was the meter installed? What was my last meter read? What was my last consumption? Who is the bill being sent to (given that I own LOT 9)?"

They were unable to tell me any of the above. Clueless.

Your builder didn't arrange the connection

They did, several times. They applied with ETSA and AGL and got knocked back. Ultimately it's my responsibility to ensure it's connected BEFORE building commences.

Find out the street number of your house, should be on the council papers, and re-apply with both Lot & Street numbers.
The place I work for deals with this all the time and it IS the Electricians/Builders responsibility to get power connected. It seems your Builder has put it the too hard basket and is making you sort it out.

The builder/electrician keep getting knocked back because of the Lot no issue. The developer is actually responsible for getting power to the site and the electrician is responsible for applying for the meter etc to ETSA and the retailer.

I am still willing to reapply with the house no, but I shouldn't have to. Some simple organisation and coordination between ESTA, AGL and Lands Titles can clear it up without rejecting the application once, let alone three times over seven months.

[heater31]

Find out the street number of your house, should be on the council papers, and re-apply with both Lot & Street numbers.
The place I work for deals with this all the time and it IS the Electricians/Builders responsibility to get power connected. It seems your Builder has put it the too hard basket and is making you sort it out.

The builder/electrician keep getting knocked back because of the Lot no issue. The developer is actually responsible for getting power to the site and the electrician is responsible for applying for the meter etc to ETSA and the retailer.

I am still willing to reapply with the house no, but I shouldn't have to. Some simple organisation and coordination between ESTA, AGL and Lands Titles can clear it up without rejecting the application once, let alone three times over seven months.

They are only responsible for getting power to the street, not individual dwellings.

I bash my head against similar issues with all services (Electricity, Water/Sewer & Gas) at my job and it sh!ts me to tears that I have to rely on 3rd hand information as I can physically visit the site and see for myself WTF is going on, then explain this to some buffoon in a call centre

[gadj1976]

Find out the street number of your house, should be on the council papers, and re-apply with both Lot & Street numbers.
The place I work for deals with this all the time and it IS the Electricians/Builders responsibility to get power connected. It seems your Builder has put it the too hard basket and is making you sort it out.

The builder/electrician keep getting knocked back because of the Lot no issue. The developer is actually responsible for getting power to the site and the electrician is responsible for applying for the meter etc to ETSA and the retailer.

I am still willing to reapply with the house no, but I shouldn't have to. Some simple organisation and coordination between ESTA, AGL and Lands Titles can clear it up without rejecting the application once, let alone three times over seven months.

They are only responsible for getting power to the street, not individual dwellings.

I bash my head against similar issues with all services (Electricity, Water/Sewer & Gas) at my job and it sh!ts me to tears that I have to rely on 3rd hand information as I can physically visit the site and see for myself WTF is going on, then explain this to some buffoon in a call centre

Yep Heater, by site I meant to my block, not to the actual house itself.

Agreed mate, I said to the guy at AGL that it's easy for you to sit there and say "I've got a meter" but go and actually stand on my block, THEN tell me I've got a meter on site. Pathetic customer service IMO.

[Psyber]

My plans are on hold while I see whether I can get a block where I like at a price that makes the project worthwhile.

Electricity?
I wouldn't touch AGL - their management is a shambles..

It took us over 5 years to extract a cheque for a duplicated payment my wife had made while she was ill in 2003/4.
We were renting in Adelaide in 2003 and returned to Melbourne in January 2004.
She sent a cheque but misplaced the record when we moved, then got a collection warning notice well after we got to Melbourne and rang AGL.

She was told it definitely had not been paid 6 weeks earlier, as she had thought, so she charged it to VISA.
Later she found the cheque stub while unpacking and the saga started.

After she died in late 2008, the issue was complicated because the account had been in her name.
Their first response was that they couldn't refund it to me.
So, I pointed out I was Administrator of her estate and they could send a cheque to her estate.

I had to threaten to involve the ACCC to get any response to my correspondence at all thereafter.
I actually got the refund in mid 2009 after I had moved back to Adelaide.

[gadj1976]

After more dealings with AGL (in Manila I've found out) they now tell me that "there is connection to the site (no.9, not lot 9)" and (the killer) that "we are not the retailer for the area".

Huh?

[smac]

Ombudsman.

www.eiosa.com.au

[gadj1976]

Thanks Smac

I've had a gutful of the whole thing.

I've asked the elecrician to reapply for the connection in my house no. No doubt there will be some other f*** up that will stop the installation.

[stan]

We built at Wallaroo (North Beach) with Rivergum. Pretty good experience to be honest. I'm still having trouble with the developer, the council and ETSA over the electricity STILL not being on even though it was guaranteed to be on in July.

To say there is lots of finger pointing and buck passing would be an understatement.

News in......we more than likely wont have power till 17 January.

I've spoken to the developer and ETSA and both have said that its out of the their hands. I'm going to spew at the Developer tomorrow for selling sites that don't have power to them.

The developer does not need to have power connected to the site or run to the site. You need to have a crack at your council for allowing this development to go through, but in the end it is the builder who is required to run the power.

The issue is that you will be responsible or responsible for the cost of running your consumer mains cable. As long as there is power in the street and you are over after a normal domestic connection then this shouldnt be a problem.

The way that ETSA work is that they get the connections via the retailer through a Form A process. The it gets scheduled into there works calendar and then you have a connection date. And that is it, it will not come forward at all. The problem is how long it probably took for your builder to get the form submitted. Origin and AGL can take up to 2 weeks to process one form.

I know that this is all completely un helpful and I'm sorry for that, hopefully it all gets connected up soo.

[stan]

Thanks Smac

I've had a gutful of the whole thing.

I've asked the elecrician to reapply for the connection in my house no. No doubt there will be some other f*** up that will stop the installation.

AGL and Origin are ******* useless seriously. They have the dumbest ******* moronic staff every to answer a phone every in the history or all time, space and the creation of the universive....ok a bit harsh but you know they are shithouse!

I should have read further and understand that your development was in wallaroo. That makes my previous post a bit more complicated but the principal facts are still the same. The developer just needs to get power reticulated to the area, ETSA will approve this design before it is constructed to make sure they are happy with this. Which would of happened. That said it is still only your problem for a consumer mains cable and meter which your builder electrian would be able to sort out. But then if you are going to deal with AGL or Origin then every detail on the Form A has to be 100% correct or they will reject it. Actually ETSA rejects once it gets to there system. It is a very simple thing to get done but **** me is it made hard sometimes!

[Lightning McQueen]

We built at Wallaroo (North Beach) with Rivergum. Pretty good experience to be honest. I'm still having trouble with the developer, the council and ETSA over the electricity STILL not being on even though it was guaranteed to be on in July.

To say there is lots of finger pointing and buck passing would be an understatement.

News in......we more than likely wont have power till 17 January.

I've spoken to the developer and ETSA and both have said that its out of the their hands. I'm going to spew at the Developer tomorrow for selling sites that don't have power to them.

Looking forward to tomorrow mate?

[gadj1976]

We built at Wallaroo (North Beach) with Rivergum. Pretty good experience to be honest. I'm still having trouble with the developer, the council and ETSA over the electricity STILL not being on even though it was guaranteed to be on in July.

To say there is lots of finger pointing and buck passing would be an understatement.

News in......we more than likely wont have power till 17 January.

I've spoken to the developer and ETSA and both have said that its out of the their hands. I'm going to spew at the Developer tomorrow for selling sites that don't have power to them.

The developer does not need to have power connected to the site or run to the site. You need to have a crack at your council for allowing this development to go through, but in the end it is the builder who is required to run the power.

The issue is that you will be responsible or responsible for the cost of running your consumer mains cable. As long as there is power in the street and you are over after a normal domestic connection then this shouldnt be a problem.

The way that ETSA work is that they get the connections via the retailer through a Form A process. The it gets scheduled into there works calendar and then you have a connection date. And that is it, it will not come forward at all. The problem is how long it probably took for your builder to get the form submitted. Origin and AGL can take up to 2 weeks to process one form.

I know that this is all completely un helpful and I'm sorry for that, hopefully it all gets connected up soo.

7 months mate, not good enough (ETSA told me the first application was processed on 16/6 and the first rejection with the retailer was on 28/8). All because they had "two no 9 Woodforde Drives". Idiots.

The reapplication has now occurred under the street no and the order has been processed. That means it will be another few days to get the power on.

It'd better happen before Aust Day long weekend or I'm taking strips off of AGL, and anyone else who thinks about asking me how the connection process is going!

[gadj1976]

We built at Wallaroo (North Beach) with Rivergum. Pretty good experience to be honest. I'm still having trouble with the developer, the council and ETSA over the electricity STILL not being on even though it was guaranteed to be on in July.

To say there is lots of finger pointing and buck passing would be an understatement.

News in......we more than likely wont have power till 17 January.

I've spoken to the developer and ETSA and both have said that its out of the their hands. I'm going to spew at the Developer tomorrow for selling sites that don't have power to them.

Looking forward to tomorrow mate?

Not happening now LMc.....maybe next week.

[gadj1976]

Thanks Smac

I've had a gutful of the whole thing.

I've asked the elecrician to reapply for the connection in my house no. No doubt there will be some other f*** up that will stop the installation.

AGL and Origin are ******* useless seriously. They have the dumbest ******* moronic staff every to answer a phone every in the history or all time, space and the creation of the universive....ok a bit harsh but you know they are shithouse!

I should have read further and understand that your development was in wallaroo. That makes my previous post a bit more complicated but the principal facts are still the same. The developer just needs to get power reticulated to the area, ETSA will approve this design before it is constructed to make sure they are happy with this. Which would of happened. That said it is still only your problem for a consumer mains cable and meter which your builder electrian would be able to sort out. But then if you are going to deal with AGL or Origin then every detail on the Form A has to be 100% correct or they will reject it. Actually ETSA rejects once it gets to there system. It is a very simple thing to get done but **** me is it made hard sometimes!

To make matters much worse its a new development, so the development took over 12 months to get approved by the council, then at least another 7 months to get power sorted out (to my side of the street), then another 7 to get it to my site. All in all, garbage given that I was promised that in July I'd have power on my site.

I'm unimpressed by the entire process and will be having words with the developer, council, real estate agent and anyone else who'll listen.

[gadj1976]

30 Jan is the connection date, so now we will miss out on having the long weekend at Wallaroo as well.

[RustyCage]

30 Jan is the connection date, so now we will miss out on having the long weekend at Wallaroo as well.

get connected this time?

[gadj1976]

30 Jan is the connection date, so now we will miss out on having the long weekend at Wallaroo as well.

get connected this time?

Finally yes pafc. Email sent to AGL blasting shizen out of them also sent today too.